1. Failure to apply the Activator #3 before applying Finish Gel.
1a. Activator #3 is used to accelerate the drying process, thus without it, the Finish Gel will not dry.
1b. After filing and shaping, apply Activator #3 on all 10 fingers. Use dry lint-free wipe to wipe off excess. Apply 2 coats of Finish Gel #4 (1st coat on 10 fingers and then reapply 2nd coat on 10 fingers).
2. First coat of Finish Gel was applied excessively thick.
2a. For proper technique, the first coat of Finish Gel should be thin; the second coat of Finish Gel can be slightly thicker. Keep in mind that the fewer strokes you use, the shinier the top coat will appear.
#2. When applying the Finish Gel, why is the result not shiny?
1. A fan was used.
1a. Wind can cause Finish Gel to frost over, have dull look, or wrinkle. For best shine, allow product to air dry for 2 minutes without fans.
2. Improper application of Finish Gel.
2a. Finish Gel may be applied too thin or unevenly. For proper technique, the first coat of Finish Gel should be thin; the second coat of Finish Gel can be slightly thicker. Keep in mind that the fewer strokes you use, the shinier the top coat will appear.
3. Only 1 coat of Finish Gel was used.
3a. Two coats of Finish Gel are needed in order for nails to be shiny. The first coat seals and protects. The second coat gives the shine.
#3. Why do the nails lift after a few days after the application?
1. Improper prep.
1a. Any excess cuticles on the natural nail will cause lifting. For proper prep, use a fine sanding band to remove shine and cuticles from nail bed. If hand file, use 180 grits buffer/files to remove shine and cuticles from nail bed.
1b. Any excess moisture on natural nails will also cause lifting. Prep #1 should be use to balance the PH level on the nails and dehydrate the nails prior to applying Base Gel #2.
2. Improper finish.
2a. Excess products left on the eponychium and surround kin can contribute to lifting. To prevent lifting, a fine sanding band should be used to remove any excess products near the skin.
2b. Too much Finish Gel can flood the eponychium and cause lifting as soon as nails grow out. Leave a hairline around the eponychium when applying the Finish Gel.
#4. Why do liquid brushes get harden? How do I prevent this?
1. Failure of removing excess powder.
1a. Excess powder on the nails will consolidate on the brush and over time, harden the brush. After each dip, excess powder need to be removed with a soft brush. Simple taps will not be enough to remove the powder properly.
2. Brush comes into contact with Activator #3.
2a. Any time the brush comes into contact with wet Activator, it will immediately get harden. This occurs most often with application of Finish Gel. To prevent brush from hardening, allow Activator #3 to dry for 20 seconds. Use a dry lint free wipe to remove excess product.
#5. Why did the Base Gel liquid go hard?
1. Failure to remove excess powder.
1a. Excess powder on the nails will consolidate on the brush and over time, harden the brush and the Base Gel liquid. After each dip, excess powder needs to be removed with a soft brush. Simple taps will not be enough to remove the powder properly.
2. Failure to close Base Gel liquid bottle.
#6. Why am I not able to open the Liquid #2 Base Gel cap after a few uses?
1. Failure to clean the bottle’s neck.
1a. Excess gel may consolidate around the bottle’s neck and cause hardening. For best practice, use a cotton ball saturated with Acetone and remove excess gel after each client.
2. Base Gel #2 cap closed too tight.
2b. Closing the Base Gel liquid all the way is not necessary as this will make it hard to open the bottle. However, it is necessary to close the neck of the bottle ¾ of the way to prevent air from coming in, yet allow for easy opening.
#7. How do I properly remove dip powder from my client's nails (time and procedure)?
1. Fastest removal.
1a. Using Coarse Drill bit of choice; reduce the bulk on each nail by approximately 70%.
1b. Saturate the cotton with 100% Acetone (Nail Product Remover.) Place the cotton onto the nail and wrap the finger securely with foil. Allow 5-10 minutes to soak.
1c. Remove the foil. Saturate a larger cotton ball with Acetone and remove any excess products.
2. Simplest removal.
2a. Saturate the cotton with 100% Acetone (Nail Product Remover.) Place the cotton onto the nail and wrap the finger securely with foil. Allow 20-30 minutes to soak.
2b. Remove the foil. Saturate a larger cotton ball with Acetone and remove any excess products.
#8. How do I clean my brushes so that I don't pull out the brushes completely?
1. Brushes should be placed into the Brush Restorer for at least 15 minutes before wiping.
2. After removing brush from Brush Restorer, use a dry lint-free wipe to clean the bristles and place back into the bottle. Do not pull on the brushes. If the bristles are still hard and not separate, place back into Brush Restorer for additional 5-10 minutes.
#9. Should I use a UV light in the dipping process?
Nugenesis Easy Dip Nail technology is designed without the use of any UV light. The process is completely self-drying with proper use. Please go over the step-by-step for proper applications. Look at question 1 and 2 for troubleshooting Finish Gel.
#10. Why does my application look splotchy and uneven?
1. Improper application of Base Gel #2.
1a. Excessively thick application of Base Gel can cause Base Gel to move when dipping causing some areas to be thicker than others. Keep in mind; more thin coats are better than few thick coats.
1b. Excessively slow application of Base Gel can cause part of the nail to dry before getting dipped, resulting in uneven surfaces. Base Gel has a fairly quick dry time of less than 10 seconds thus quick movement is necessary for even coverage.
2. Failure to wipe off excess product before activating.
2a. Once activated, the product becomes dries within seconds. Dried excess powder can cause the nails to look splotchy or bubbly. Make sure to wipe off excess powder with soft brush after each dip.
3. Improper dipping technique.
3a. Do not allow clients to help with the dipping process. Quick movements can cause powder to consolidate on one spot.
3b. Move the dipping powder jar towards the client's nails. As you dip, keep the client’s fingers at 45 degrees angles pointing downward to help powder be looser.
#11. Do you recommend filling?
We do not recommend filling as it easily exposes your clients to infections as it’s almost impossible to remove all of the lifts with colored dipping powder.
#12. How do you add embellishments like jewels so they stay put and wherein the process is it done?
For jewels, after you file and buff, apply a dot of Base Gel #2 where ever you want to apply your gems. Use a dotting tool or crystal katana to pick up your gems. Create your designs then apply Activator #3. Wait for it to air dry then apply Finish Gel #4 twice. One technique from our educator is to go directly on top of the gems as they find that this makes the gems look shinier and last longer. If you are using real Swarovski, then they also recommend applying the top coat around the stones. Their jewel designs generally last for 3 weeks at least.
#13. Why when using generic bottles to refill with NuGenesis liquid refill does the liquid stick to the bottle?
Use NuGenesis bottles when refilling from the larger bottles. Our bottles have gone through numerous testing and are specially designed to ensure quality liquids. Generic bottles will leave too much product on the brush and too much air gets in and the product will harden.
#14. Why Does the entire stem of the brush in the liquid bottle come off the cap?
1. The motion of pressing too hard will cause this.
2. The neck of the bottles are getting clogged and when it grabs onto the step of the brush, it will come off. Ensure proper maintenance of bottle and stem cleaning.
A few tips from our educators:
- Remember to properly cleanse and sanitize yours and the client’s hands and nails before starting the services. Dipping powder should not be applied on any inflamed or open skin.
- Proper prep is extremely important for lasting wear. All previously products (such as Polish, Gel, Hard Gel, Acrylic, Dipping Powder) need to be completely removed prior to applications to ensure that there will be no lifting, pocket lifting, or infections.
- For special shapes such as Coffin, Ballerina, Almond, Stiletto, etc, the nails need to be well shaped before and after the dipping process. Waiting to file the shape after the dipping process will expose the side walls.
- Take great precaution to not file too much around the eponychium. Excess filing will cause unevenness around the cuticles.